Delivery services

Charge & district

  • Deliveries are available at a certain amount of spending. Please refer to the below table for details.
  • Deliveries are scheduled from 9am to 1pm or 2pm to 6pm.
  • Deliveries for special areas (Including Ma Wan / Sunny Bay / Discovery Bay) are scheduled from 10am to 4pm.
  • No delivery service is available for outlying islands (Cheung Chau, Ping Chau and Lantau Island).
District Online orders
(Excluding flower stems / preserved flowers/ special products)
No minimum consumption 
Online flower stems / preserved flowers/ special products
Minimum HK$200 per order
Hong Kong Island, Kowloon, The New Territories
(Including HK Disneyland / Tung Chung / HK Airport Areas)
Free HK$100
Special areas
(Including Ma Wan / Sunny Bay / Discovery Bay)
HK$250 HK$250
Buildings without any direct elevator access (stair carry), or village houses / villas that our truck cannot access HK$50/floor
**Must specify when ordering**


Additional Charge*

(1) Express / Urgency delivery surcharge +HK$200
(2)

Specific time delivery

  • 9am-6pm
  • 8am-9am or 6pm-7pm



+HK$200
+HK$500

(3) Redirection and Redelivery +HK$100
(Special areas +HK$250)
(4) Delivery for order amount below HK$200

+HK$100
(Special areas +HK$250)

* Peak season including Valentine’s Day, Mother’s Day, before Christmas and Chinese New Year is not available.
* Any unforeseeable circumstances and force majeure, including but not limited to unexpected weather or traffic conditions, may affect the arrival time and no cancellation or refund will be arranged.

 

Terms & conditions

  1. Express / urgent delivery surcharge
    If customers request to deliver their orders in 3 hours after confirmation, an additional charge of HK$200 per order applies.
  2. Specific delivery time #
    Standard delivery time is 9am to 6pm.
    If a specific delivery time is required, the below additional charge applies:
    An additional charge of HK$200 per order applies on a particular delivery time between 9am and 6pm.
    An additional charge of HK$500 per order applies on a particular delivery time from 8am to 9am or from 6pm to 7pm.
    Delivery service after 7pm and in peak season (Valentine’s Day, Mother’s Day, before Christmas and Chinese New Year) are not available.
  3. Redirection and redelivery
    Our drivers will not call the recipients for a surprise unless the delivery address or details are needed to be confirmed.
    An additional charge of redirection or redelivery applies to the following cases:
    A recipient is not reachable at a specified date and time. We may pass the product to the receptionist or the security guard of the building;
    A recipient refuses the flowers;
    An inaccurate or incomplete information is provided.
    We will charge HK$100 ($250 for special areas) for every redirection or redelivery. Our staff will contact the buyers for rearrangement.
    We will update the buyers on the extra costs on reproduction of the products due to a decline of the quality.
  4. Delivery for order amount below HK$200
    If order amount after discount is less than HK$200, standard delivery charge of HK$100 applies ($250 for special areas).


    Delivery service may be suspended or delayed in the event of bad weather:
    • Typhoon signal no. 8 or above.
    • Red or black rainstorm warning
    • Flood and landslip warning
    Delivery services will be rearranged and resumed within three hours after the warning is cancelled. If the warning is cancelled at or after 3pm, the delivery will be resumed the next day.
    Any unforeseeable circumstances and force majeure, including but not limited to unexpected weather or traffic conditions, may affect the arrival time and no cancellation or refund will be arranged.