HFFM Membership

免費登記即可成為 Seed 種子會員。

Registration is free. New members start at the Seed tier.

會員等級按 12 個月合資格累積消費計算：Seed 為 HK$0–4,999；Sprout 為 HK$5,000–14,999；Bloom 為 HK$15,000 或以上。會員等級及續期以會員系統顯示為準。

Membership tiers are based on eligible spending over 12 months: Seed HK$0–4,999; Sprout HK$5,000–14,999; Bloom HK$15,000 or above. Please refer to your membership account for your current tier and renewal status.

可以。HFFM 網店及門市共用同一會員積分帳戶，會員可於兩個渠道累積及使用積分。

Yes. HFFM online and physical stores share the same membership points account. Members can earn and use points across both channels.

會員積分按產品類別計算：花藝產品每消費 HK$1 可獲 1 分；加購產品、盆栽、聖誕花環及迷你聖誕樹每 HK$5 可獲 1 分；新鮮切花及美國 Noble Fir 聖誕樹每 HK$10 可獲 1 分。不足一分的部分不予計算；積分計算方法可能調整。

Points vary by product category: 1 point per HK$1 on floral products; 1 point per HK$5 on add-ons, plants, Christmas wreaths and mini trees; and 1 point per HK$10 on fresh cut flowers and USA Noble Fir Christmas trees. Fractional points are rounded down. Earning rates may be adjusted.

積分自消費當日起計 365 日內有效，逾期失效。

Points are valid for 365 days from the date of purchase.

如訂單取消或退款，該訂單所賺取的會員積分將由系統自動扣除。

If an order is cancelled or refunded, the points earned from that order will be automatically deducted by the system.

登入 HFFM 會員平台，即可查看積分及可換領獎賞。換領申請獲接納後，所需積分將即時扣除。

Sign in to the HFFM membership platform to check your points and available rewards. Points will be deducted immediately once your redemption request is accepted.

如積分不足或換領申請不獲接納，該換領申請將自動取消。

If you have insufficient points or your redemption request is not accepted, the request will be cancelled automatically.

會員獎賞數量有限，先到先得，並可能隨時調整。換領前請留意獎賞詳情及供應情況。

Rewards are limited, available on a first-come, first-served basis, and may change. Please check each reward’s details and availability before redeeming.

成功換領後，可於會員帳戶「我的獎賞」查看詳情，並按指定方式及期限領取或使用。逾期獎賞恕不補發或退回積分。

After a successful redemption, check “My Rewards” in your membership account and follow the collection or usage instructions before the stated deadline. Expired rewards will not be reissued or refunded in points.